Cookie Policy

This Cookie Policy explains how TicketSouk, operated by InnovateDigi Technologies Pte Ltd, uses cookies and similar tracking technologies when you visit our platform. It describes what these technologies are, why we use them, and your rights to control their use.

What Are Cookies

Cookies are small data files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used by website owners to make their platforms work efficiently, to provide reporting information, and to personalise your experience.

Cookies set by the website owner (in this case, TicketSouk) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., payment processing, analytics, and advertising).

Types of Cookies We Use

We use the following categories of cookies on our platform:

Essential Cookies

These cookies are strictly necessary for the platform to function and cannot be switched off. They are typically set in response to actions you take, such as logging in, adding tickets to your cart, or completing a payment. You can set your browser to block these cookies, but doing so will prevent certain parts of the platform from working.

• User authentication and login sessions
• Shopping cart and checkout flow
• Security and fraud prevention tokens
• Load balancing and platform stability

Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting information anonymously. This allows us to improve how the platform works and the experience we provide.

• Pages visited and time spent on each page
• Traffic sources and referral paths
• Device type, browser, and operating system
• Errors encountered and performance data

Personalisation Cookies

These cookies allow the platform to remember your preferences and choices to provide a more personalised experience. For example, they may remember your preferred language, location, or recently viewed events so you do not have to re-enter this information on each visit.

Marketing Cookies

These cookies are used to serve you relevant event recommendations and advertisements across our platform and partner networks. They track your browsing activity to build a profile of your interests and show you content that is more likely to be relevant to you.

Third-Party Cookies

Some pages on our platform embed content and tools from third-party services. These third parties may set their own cookies on your device when you interact with their content. The third-party services we work with may include:

• Payment processors (for secure transaction processing)
• Analytics providers (to understand platform usage)
• Advertising networks (to serve relevant promotional content)
• Social media platforms (for social sharing features)

We do not control these third-party cookies. You should review the privacy and cookie policies of these third parties to understand how they use your information.

Managing Cookies

When you visit TicketSouk for the first time, you will be shown a cookie consent banner. You can choose to accept all cookies or decline non-essential cookies at that point.

You can also manage cookies through your browser settings at any time. Most browsers allow you to:

• View cookies that are stored on your device
• Delete all or specific cookies
• Block cookies from specific or all websites
• Set preferences for specific types of cookies

Please note that disabling essential cookies may affect the functionality of the TicketSouk platform, including your ability to log in, purchase tickets, or complete bookings.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at contact@ticketsouk.com. We will respond to your enquiry within 10 business days.