Privacy Policy

At Ticket Souk, we respect your privacy and understand the importance of safeguarding your personal information (such as your name, address, financial details, and phone number). We adhere to stringent standards to protect your privacy when you interact with our platform.

Information Collection and Use

In general, you can visit Ticket Souk without revealing any personal information about yourself. We track the Internet address of the domains from which visitors come to us and analyse this data for trends and statistics. However, the individual user remains anonymous.

We may collect your personal data in the following circumstances:

1. When you create an account with us.
2. When you provide personal data for any purpose, including related services connected to Ticket Souk.
3. When you participate in contests, surveys, or promotional activities.
4. When you complete contact forms or request newsletters or other information.

Automatic Data Collection

When you access Ticket Souk, we automatically collect your computer data, which may include:

• Browser type and language
• IP address
• Operating system
• Cookies and device ID
• Geographic location
• Pages viewed, time spent on pages, and service usage patterns
• Metadata, log files, and error logs

This data is used for analysis and evaluation to enhance your experience on our platform and provide better services.

Use and Sharing of Personal Data

We may use your personal data, or share it with third parties (including related companies and third-party service providers), for the following purposes:

• Creating or maintaining your account or profile.
• Tracking your activity on Ticket Souk.
• Verifying and processing financial transactions.
• Conducting research and analytics on user demographics and behaviour.
• Personalising communications and providing you with tailored products, services, or information.
• Administering competitions or promotions.
• Enforcing our terms of use.

We may also use your personal data for digital marketing, including social media, email promotions, SEO, SEM, and push notifications. You may opt out of receiving marketing materials at any time by using the unsubscribe function or contacting us at contact@ticketsouk.com.

Third-Party Service Providers

To provide our products and services, we may need to engage other organisations for data processing activities on our behalf. These may include payment processing, fraud prevention, and customer support.

We may also share your data with advertising networks and social media platforms to serve relevant ads. When you engage with these third parties, their privacy policies will apply, and we encourage you to review them.

Legal Disclosures

We may disclose your personal data:

1. To comply with legal obligations, such as responding to subpoenas or court orders.
2. To protect the rights, safety, or property of Ticket Souk or others.
3. To facilitate transactions with event organisers, cinemas, or other entertainment providers as required to fulfil our contractual obligations.

If we transfer your personal data outside of the country, we will ensure that the receiving jurisdiction has adequate data protection standards.

Security Measures

We have implemented reasonable security measures, including physical, administrative, technical, and electronic safeguards, to protect your personal data from unauthorised access or misuse. Despite our efforts, no security measures are completely infallible. If you believe your privacy has been compromised, please contact us immediately.

User Responsibilities

It is your responsibility to protect your account password. Please use unique numbers, letters, and special characters, and do not share your password with anyone. If your password is compromised, you may lose control over your personal data and could be held responsible for any actions taken under your account.

Cookies

Some of our web pages use "cookies" to enhance your experience. Cookies are identifiers stored on your browser that help us serve customised content. You can choose to accept or reject cookies through your browser settings.

Updating Personal Data

You may update your personal data by contacting us at contact@ticketsouk.com. If you wish to object to our use or disclosure of your personal data, please contact us, and we will respect your request where possible. However, please note that this may limit our ability to provide certain services to you.

Data Retention

We retain personal data only as long as necessary for legal or business purposes, which may include:

• Compliance with legal obligations.
• Enforcement of legal or contractual rights.
• Maintenance of accurate business records.

Policy Changes

If our privacy policy changes, we will post the updated policy here with a new effective date. We encourage you to review our privacy policy regularly to stay informed about our practices.

Contact Us

If you have any questions, concerns, or complaints regarding your privacy, please contact us at contact@ticketsouk.com. We will strive to address your enquiries within 10 business days.