Everything TicketSouk can do

Event Creation

• 15+ step guided event creation flow
• Event title, tagline, short description, full synopsis
• Event type / category tags
• Public URL slug (custom permalink)
• Draft auto-save at every step

Event Formats

• Reserved seating (interactive seat map)
• General admission (capacity cap)
• Virtual only (unique access link per ticket)
• Hybrid (reserved + GA + virtual in one event)

Venue & Schedule

• Venue name and address
• Multi-day event support
• Timezone selection
• Recurring event support

Visibility & Availability

• Event goes live date (post-approval control)
• Early access registration open date
• Early access and general sale open dates
• Sales close date

Event Media

• Cover image upload
• Gallery images
• Event video link
• Artists & Speakers profiles with drag-to-reorder

Hosting Options

• Standard (ticketsouk.com)
• White-label subdomain (yourcompany.ticketsouk.com)
• Full custom domain (events.yourcompany.com)

Ticket Types

• Reserved seat (row + seat assigned)
• General admission
• Virtual access (unique link per purchase)
• Waitlist
• VIP / Complimentary (zero-value, organiser-issued)

Pricing Models

• Price by zone
• Price by category (Adult, Child, Senior, Military)
• Zone × category matrix (full pricing grid)

Booking Fee Structure

• Fixed fee by ticket price band
• Percentage option (admin override per price tier)
• Attendee pays (added on top at checkout) — default
• Organiser absorbs option (deducted from payout)
• Fee description shown on event page

Discounts & Promotions

• Early bird pricing phases
• Group discount tiers (Tier 1 and Tier 2)
• Promo / discount codes (fixed or percentage, usage limits, expiry)
• Hype mode + pre-registration with WhatsApp alert on sale open
• Countdown timer on event page

Seat Map

• Organiser uploads venue SVG file
• TicketSouk team builds interactive seat map
• Seat-level selection at checkout
• Up to 10-minute seat hold during checkout
• Concurrent buyer locking (database-level)
• Auto-release of expired holds
• VIP locked seats with unlock token
• Multi-zone pricing on seat map
• Seat map preview and approval before event goes live

Checkout Flow

• Seat selection (reserved events)
• Ticket quantity selection
• Attendee details collection
• Promo code entry
• Booking fee shown transparently
• Stripe payment processing
• Order confirmation page

Payment

• Stripe as payment processor
• Multi-currency support (25+ currencies)
• Pass fee to attendee or organiser absorbs
• Stripe Connect for white-label / Premium organisers

Virtual Queue / Wait Room

• Queue position and estimated wait time shown
• Auto-redirect when buyer's turn arrives
• 10-minute session timer at checkout

Delivery Channels

• QR code generated per ticket
• Email delivery
• WhatsApp delivery
• PDF ticket
• Resend ticket
• Ticket detail page in attendee account

QR Scanning

• App on any smartphone
• Real-time validation against database
• Duplicate detection (instant red screen)
• Wrong event detection
• Cancelled / refunded ticket detection
• Checked-in timestamp logged per scan

Scanning Staff Management

• Organiser adds scanning staff accounts
• Event and zone assignment per staff member

Live Check-in Dashboard

• Real-time check-in count
• Percentage checked in overall
• Breakdown by zone
• Recent scan feed (valid / duplicate / invalid)

Registration

• Attendee registration at event entry
• Self-service kiosk check-in
• Event ID badge generation

Badge Printing

• QR code printed on every badge
• On-demand printing at the door
• Bulk pre-print option
• Badge + lanyard bundle (consumables)
• Premium PVC badge option for multi-day events

Networking via Badge QR

• Unique networking QR per attendee per event
• Public profile page (name, title, company, photo, links)
• Save Contact button (downloads .vcf to phone contacts)
• Event name auto-added to saved contact notes
• Attendee visibility toggle (networking on/off)
• Connections dashboard in attendee account
• Export connections as CSV or vCard

Event Store

• Merchandise products with variants and stock levels
• F&B menu with categories and item options
• Vendor invite system by organiser
• Buyer adds store items at checkout alongside tickets

Vendor Dashboard

• Live order management during event
• Mark orders: packed → ready → collected
• Collection slot queue view
• Sales summary after event

Lucky Draw

• Prize tier setup (multiple prize levels)
• Chief Guest portal (dedicated draw-trigger screen)
• Big screen presentation view
• Automatic draw result logging
• Available as Add-on on Base, Pro and Premium plans

Campaign Creation

• Advertiser registers with dedicated role
• Browse events with available ad slots
• Campaign creative upload (banner, body, CTA)
• Live preview of ad on confirmation page
• One-time placement fee
• Maximum 3 advertisers per event

Event Management

• All events list with status badges
• Manage individual event
• Guest list (searchable, exportable)
• Discount and promo code report
• Scan staff management

Financial

• Payout and reconciliation report
• Sales breakdown by ticket type and zone
• Platform fee breakdown
• Organiser approve payout flow
• Bank transfer with reference number

Tools

• Contract documents
• Event timeline
• Organisation profile
• Bank and payout details
• Team members management
• Request admin help

Approval Queues

• Event approval queue
• Fee assignment per price tier at approval
• Seat map build and approval
• Ad campaign approval queue
• Contract management
• Payout management
• Support access requests

Platform Management

• All organisers list
• White-label portal management
• Platform revenue overview
• Refunds and disputes management

Seat Map Builder

• SVG upload viewer
• Seat assignment tool (click to assign row, seat, zone, price)
• Zone grouping
• Accessible seat marking
• Seat map preview before publishing

White-Label Options

• Subdomain white-label (brand.ticketsouk.com)
• Full custom domain (tickets.brand.com)
• Custom logo, colours, brand name
• No TicketSouk branding visible to customers
• SSL auto-provisioned
• DNS verification flow
• One-time setup fee + recurring monthly or annual fee
• Per-ticket fee continues at plan rate
• Available on Pro (add-on) and Premium (add-on)

Email

• Booking confirmation
• Ticket delivery
• Event reminder (24 hours before)
• Post-event follow-up
• Payout notification
• Contract sent and signed
• Advertiser campaign updates

WhatsApp

• Ticket confirmation with QR
• Event reminders
• Store order updates
• Pre-registration alerts when tickets drop
• AI support bot (Phase 2 post-launch)

Account Features

• My Tickets (upcoming and past)
• Ticket detail view
• Resend ticket (email + WhatsApp)
• Change ticket (upgrade / downgrade / same grade)
• Store orders
• My Connections (networking)
• Profile and settings